- Register as a resident with the municipality (arnona, address).
- Enrol in an ulpan and register children for school or kindergarten.
- Check new-immigrant benefits at the absorption department.
- If stuck — send a request of type “A new immigrant's question”.
For residents
Life-situation navigation.
Choose a situation — get a short route: where to go, what to prepare and when the vice mayor steps in. Even if the question is not for the municipality, the right address is here.
- Urgent faults (water, light, waste) — straight to the 106 centre.
- Photograph the problem and note the exact address.
- If unresolved or district-wide — a request of type “A city problem”.
- Contact the welfare department — care, benefits, day centres.
- Check entitlements with Bituach Leumi (care allowance).
- Unsure where to start — “A social issue”: we help you reach the right specialist.
- Check the licensing requirements for your activity.
- Learn about municipal support programmes and the entrepreneurship centre.
- Stuck in the process — a “Business matter” request: we help you work out what can be done.
- Describe the idea: what problem it solves and whom it helps.
- Send a request of type “A proposal or initiative”.
- Get a reply with an assessment: what is possible, in what order and with whom.
- Tell us about the organisation and the proposed cooperation.
- A request of type “A proposal or initiative” — marked “organisation”.
- Joint projects are reviewed with the relevant departments.
- Choose a direction: helping seniors, immigrants, events, emergency readiness.
- Write an “Another question” request marked “volunteering”.
- We connect you with the nearest programme's coordinator.
- Review the cooperation directions in the International relations section.
- Send a proposal via the “International cooperation” type (EN/HE).
- The office replies with the next steps.
- Describe the situation in your own words — no jargon or department numbers.
- Send a request of type “Another question”.
- The reply names the right address — even if it is not the municipality.
Didn't find your situation?
Send a request with the type “Other question” — we will point out the route in the reply.
Demonstration data. Real facts, amounts and dates are added after official approval.